These terms are an agreement between you and CREOVIA PRO LLP, a limited liability partnership incorporated under the (Indian) Limited Liability Partnership Act, 2008 (LLPIN: ADA-3738)("we", "us"), the maker of the Creator app ("the app") for Android — and for iOS, when released. By installing or using the app you accept them; they operate as the end-user licence agreement (EULA) for the app. If you don't agree, don't use the app. The website's separate terms are at creoviapro.com/terms; the app's privacy policy is at creoviapro.com/products/creator/privacy.
1. Who can use the app
You must be at least 13 years old (or the higher minimum age your jurisdiction requires) and legally able to accept these terms. If you use the app on behalf of someone else, you confirm you have the authority to bind them.
2. Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, for your own creative work (personal or commercial), subject to these terms and the rules of the store you got it from — Google Play's terms, or on iOS the App Store's Terms of Use including the usage rules in Apple's Media Services Terms. You may not copy, modify, distribute, sell, rent, reverse engineer, or attempt to extract our source code, models, or assets, except where the law expressly permits it despite this restriction.
3. Accounts
Creator works without an account; signing in (Google or email & password) is optional and enables things like cloud-drive backup. If you create an account, keep your credentials secure, give us accurate information, and don't share or transfer the account. You can delete your account at any time in Settings → Account — deletion removes the account and unlinks your data as described in the privacy policy. Backups you made to your own Google Drive or iCloud remain under your control.
4. Your content is yours
- You keep every right to the videos, photos, and audio you edit and export with Creator. We claim no ownership and take no licence over your content — we couldn't use it anyway: it lives on your device (and, if you enable backup, in your own cloud drive), never on our servers.
- You are responsible for having the rights to the material you edit — footage, music, other people's likenesses — and for complying with the licences of third-party assets (for example, stickers and GIFs from the in-app library are for use within your creations under the library provider's terms, not for standalone redistribution).
- You must not use the app to create or distribute content that is unlawful, infringing, or deceptive in a harmful way — including manipulated media intended to defraud, defame, or harass, or content sexualising minors (which we condemn absolutely and which is illegal everywhere).
5. Free tier, Pro, and purchases
- The free tier is ad-supported; some features are marked Pro. Pro is offered as auto-renewing subscriptions and/or one-time purchases, with current pricing always shown in the store flow (or on our checkout page) before you confirm. You can buy Pro in the app through Google Play or the App Store, or — where we offer it — on our website; this section covers store purchases and section 5A covers purchases on our website.
- Auto-renewal: subscriptions renew automatically for successive periods at the then-current price unless cancelled at least 24 hours before the current period ends. Manage or cancel any time in your Google Play subscription settings (or, on iOS, in your Apple ID subscription settings). Uninstalling the app does not cancel a subscription.
- Trials and introductory offers, where available, convert to a paid subscription at the stated price unless cancelled before the trial ends.
- Price changes are communicated through the store in advance and apply from the next renewal; if you don't agree, cancel before the change takes effect.
- Payments and refunds for store purchases are handled entirely by Google Play or Apple, under their refund policies plus your statutory rights. We never receive your payment details. On iOS, Apple may issue refunds of the purchase price where applicable; to the maximum extent permitted by law, Apple has no other warranty obligation for the app.
- We won't remove a capability you've paid for during a period you've already paid for.
5A. Buying Pro on our website
- Who sells it. In India, Creator Pro bought at account.creoviapro.com is sold by CREOVIA PRO LLP and the payment is processed by Razorpay. Outside India, where we offer web checkout, the order is sold by our reseller Paddle (Paddle.com), which acts as merchant of record and whose buyer terms also apply to that order. We never receive your full card number or UPI PIN.
- Your account and platforms. A web purchase belongs to the Creovia account you sign in with (Google, Apple or email — guest use of the app can't hold one) and unlocks Pro in the Creator app on the platforms you choose: Android, iPhone, or both. Sign in to the app with the same account to use it. We don't sell a platform you already have Pro on through another purchase.
- Prices and taxes. The price, billing period and platforms are shown before you pay. Prices include applicable taxes and follow the billing country your payment provider confirms. There are no free trials on the web.
- Auto-renewal. Monthly and yearly plans renew automatically at the end of each period, at the price shown at checkout (reflecting any discount code for the periods it covers), and are charged to the payment method or mandate you approved, until you cancel. We email you before each yearly renewal. If we change the price, we tell you by email before the renewal it applies to, so you can cancel first.
- Cancelling. Cancel any time at account.creoviapro.com — no need to contact us. Renewal stops and you keep Pro until the end of the period you've paid for. Uninstalling the app does not cancel.
- Changing plans. Switching between monthly and yearly, or adding or removing a platform, takes effect when your current paid period ends, as a new subscription at the full price of the new plan. Nothing is prorated and you are never charged twice for the same days. In India (Razorpay), your bank may place a small temporary authorisation to set up the new payment mandate; it is refunded automatically. Outside India (Paddle), Paddle's checkout shows the new plan as a "free trial" until your current period ends — that is the time you have already paid for, not an extra offer — and asks for your card now; the first charge for the new plan is taken on that date. A discount code never carries over to a new plan.
- Undoing a cancellation. Before your paid period ends you can undo a cancellation at account.creoviapro.com. Outside India (Paddle) this keeps the same subscription renewing as before, with no checkout and no charge. In India (Razorpay) it sets up a new subscription that starts when your paid period ends.
- Lifetime. A lifetime plan is one payment and gives Pro on its platforms for as long as we offer the Creator app on them. If you buy lifetime while subscribed on the web for the same platforms, that subscription is set to end at the close of its current period, which is not refunded. We can't cancel a Google Play or App Store subscription for you — cancel it there.
- Failed payments. If a renewal payment fails, your provider retries it and you keep Pro for up to 7 days; after that Pro is paused until a payment succeeds or the subscription ends.
- Refunds and chargebacks follow our refund & cancellation policy, which is part of these terms: in short, a full refund within 2 days (48 hours) of your first payment for a plan, or within 14 days of a payment if Pro doesn't work as described and we can't fix it; renewals are not otherwise refunded. A refund of your current period's payment, or a chargeback, ends Pro on that plan immediately.
- Codes. Discount codes and gift codes are redeemed only on our website, have no cash value, can't be combined, and are limited to one use per account unless we say otherwise. Before you pay, checkout shows the discounted price and how many payments it covers (for example the first payment only, a number of payments, or every renewal); after that the regular price applies. A discount belongs to the plan you bought with it and ends if that plan ends or is replaced. A code limited to certain countries works only where we detect you are. A gift code gives Pro on the platforms and for the period it states; if you already have paid Pro there, the gift starts when that ends.
- Deleting your account. Deleting your Creovia account cancels its web subscriptions first; any paid time left, including lifetime, ends with the account. We keep the billing records the law requires, in anonymised form, as described in the privacy policy.
6. AI features
Creator's AI tools run on your device and are assistive: detection, tracking, transcription, matting, and enhancement are probabilistic and can make mistakes — a face may escape a redaction for a frame, a caption may mishear a word. Review the output, especially redactions and captions, before publishing anything that matters. You are responsible for what you export and share.
7. Third-party services
Parts of the app rely on third parties: ads (Google AdMob), the sticker & GIF library, app-store billing, payment providers for purchases on our website (Razorpay, Paddle), and platform push notifications. Their availability isn't guaranteed by us, and their content (including ads) is theirs, not ours. Third-party services come with their own terms, and you agree to use them accordingly.
8. Updates, changes, and discontinuation
We may update the app, add or remove features, and use remote configuration to enable, stage, or disable features for stability, compliance, or rollout. We may discontinue the app with reasonable notice. Because projects and exports are stored on your device, your finished content never depends on our servers.
9. Termination
You can stop using the app at any time by uninstalling it. We may suspend or terminate your licence if you materially breach these terms. Sections that by their nature survive (content responsibility, disclaimers, liability limits, governing law) survive termination.
10. Disclaimers
The app is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant the app will be uninterrupted or error-free. Some jurisdictions don't allow certain warranty exclusions, so parts of this section may not apply to you.
11. Limitation of liability
To the maximum extent permitted by law, CREOVIA PRO LLP is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of data, content, profits, or goodwill — including loss of footage or projects; please keep backups of source material that matters to you. Our total aggregate liability for claims relating to the app is limited to the amount you paid us for it in the 12 months before the claim (or ₹1,000 / its equivalent if you paid nothing). Nothing in these terms limits liability that cannot lawfully be limited, or your non-waivable statutory rights as a consumer.
12. Legal compliance
You represent that you are not located in a country subject to a comprehensive government embargo relevant to the app's distribution, and are not on any applicable list of prohibited or restricted parties. You agree to comply with applicable export and sanctions laws, and with all local laws applicable to your use of the app.
13. Apple-specific terms (iOS)
When you use the app on an Apple device:
- These terms are between you and CREOVIA PRO LLP only — not Apple. Apple is not responsible for the app or its content.
- The licence in section 2 is limited to use on Apple-branded devices you own or control, as permitted by the App Store's usage rules, except that the app may be accessed by other accounts via Family Sharing where enabled.
- Apple has no obligation to furnish maintenance or support for the app — that's on us, at [email protected].
- Apple is not responsible for addressing claims by you or any third party relating to the app — including product liability claims, claims the app fails to conform to legal or regulatory requirements, consumer-protection or similar claims, and claims of intellectual-property infringement.
- Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you upon your acceptance.
14. Feedback
If you send us ideas, suggestions, or other feedback about the app, you agree we may use them without restriction, obligation, or compensation, and you claim no rights in improvements we build from them. (Your content remains yours — this covers feedback about the product, not your videos.)
15. Intellectual-property complaints
If you believe material distributed with the app (for example an in-app asset) infringes your copyright or trademark, write to [email protected] with details of the right claimed, the material concerned, and your contact information. We review and act on substantiated complaints.
16. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control — including outages of app-store or platform services, network failures, acts of government, or natural events.
17. Dispute resolution — talk to us first
Before starting formal proceedings, you and we agree to attempt good-faith resolution: describe the dispute to [email protected] and allow 30 days for resolution. If unresolved, section 18 applies.
18. Governing law
These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India — without prejudice to any mandatory consumer protections and forum rights of the country where you live.
19. General
If any provision of these terms is held unenforceable, the rest remain in effect. Our not enforcing a provision isn't a waiver. You may not assign these terms; we may assign them to a successor of the Creator product or of CREOVIA PRO LLP. These terms, with the privacy policy, are the entire agreement between you and us about the app.
20. Changes
We may update these terms; the current version is always published at this URL with its effective date, and material changes are noted in the app's release notes. Continued use after a change constitutes acceptance.
21. Contact
CREOVIA PRO LLP, registered office: No. 33, 4th Floor, 1st Main, HMT Layout, CBI Road, Ganganagar, R T Nagar, Bengaluru – 560032, Karnataka, India — [email protected]. We aim to reply within two working days.